Frequently Asked Questions
I have been charged more than once on my credit card for parking, how do I get a refund?
First, tell your bank you have a duplicate transaction dispute. Your bank will send Sydney Olympic Park Authority (the Authority) a merchant chargeback letter. After the Authority investigates, it may authorise your bank to refund the disputed transaction. More questions? Contact our office on 02 9714 7077; or email firstname.lastname@example.org
How long does it take to leave the car park?
Our car parks are designed to be quick and efficient for exiting the Park.
When there are major events on, with up to 10,000 cars trying to exit the Park, there can be delays. P1, with over 3,000 car spaces, can take around 1 hour to empty when full.
We appreciate your patience.
My event's been cancelled - how do I arrange my pre-book parking refund?
What's the height clearance of the car parks?
P2, P4, P5 & P6 are open air car parks.
P1 clearance – 2 metres
P3 clearance – 2.1 metres
P8 clearance – 2.3 metres
Where do I park my motorbike?
Dedicated motorbike parking can be found:
- on Herb Elliott Avenue
- inside the P1 Car Park (before the boom gates),
- bay allocated next to the P6 Car Park, off Australia Ave.
Standard fees apply if you enter a car park.
Can I leave my car overnight and collect the following day? Does this cost more than one full day payment?
I forgot to pre-book parking for tonight's event. What now?
The pre-book parking system closes at 11.59pm the day before an event. $25 flat rate casual parking is generally available during major events. Follow signs when you arrive directing you to an available car park.
Where possible, catch public transport. Visit the Transport for NSW website for details. Tickets for many major events include bus and train travel.
Does pre-book parking allow multiple entry and exit from the car park?
No – the ticket allows only 1 entry and 1 exit from your nominated car park.
Why can't I read or print my pre-book parking ticket?
You may need to update your Adobe software. Visit Adobe to update your software. Remember, you need to scan your printed ticket’s barcode upon entry to the car park.
What is a major event?
Major events are generally an individual event or a combination of events that attracts over 50,000 people to the Park.
Examples can include:
- AFL and NRL Finals
- Sydney Royal Easter Show
- State of Origin matches
- Bledisloe Cup
- Cricket, soccer and rugby internationals
- ANZ Stadium concerts and events
Integrated tickets may operate during a major event. That means the cost of public transport is included with your entry ticket. Check with Transport for NSW to confirm if your event ticket includes public transport.
Major event buses generally don’t run for weekly NRL games or Qudos Bank Arena concerts.
I'm a bus driver - Where do I drop passengers and park the bus?
There are dedicated spaces off Edwin Flack Avenue, near ANZ Stadium and Allphones Arena. These are for buses with more than 12 seats. lease fill in the bus and coach parking form.
Bus access is from Uhrig Road via Carter Street. Follow directions on the bus and coach approach route map
Pre-book bus parking is available only during major events at a cost of $55.
What if I ignore parking signs and time limits?
Sydney Olympic Park is a designated Restricted Parking Area. If you park outside of a marked bay or ignore parking signs, you may be fined.
For information about Restricted Parking Areas can be found by visiting Roads and Martime Services website.