Enrolment FAQs

Please refer to our FAQs

Direct debit benefits

What are the benefits of Direct Debit?

All Swim School students are enrolled on a perpetual basis. All student enrolment can only be ceased by completing the Direct Debit Lesson Cancellation Form. 

Ending my enrolment and payments

How do I cease my Swim School enrolment and stop my Direct Debit payments?

Complete the online Direct Debit Lesson Cancellation Form. Please note that all cancellations require two weeks’ notice prior to cancellation, as per Swim School’s terms and conditions. 

How does it work?

Once you have completed and submitted the Direct Debit Agreement Form, you will be required to pay the pro rata fee of the student’s first lesson. This fee could be one or two lessons, depending on when in the Direct Debit period you are enrolled. There after the fortnightly direct debit payment will commence from your nominated bank account or credit card.  

Please note, that Swim School lessons are run on a term basis and students will not be charged within the School Holidays unless the enrolled student has a lesson within the next direct debit period. Classes do not run on public holidays therefore students will not be charged.

Can I choose my debit date?

Direct debit dates cannot be nominated; all debits are set fortnightly and are uniform across the swim school. Please refer to the direct debit payment calendar:

What happens if my debit is rejected?

Swim School may charge a rejection fees. However, customers will be notified by text message or email (contact details on your Swim School file) regarding any outstanding payment, which can be paid online.

Is there a service charge on credit cards?

There are no service charges attached to credit cards for any Swim School payments. However please note that we only accept Mastercard or Visa card, and do not accept American Express.

What if I do not want to sign up to Direct Debit?

Direct Debit is compulsory for all Swim School customers. This is set up upon confirmation of your first lesson through a nominated bank account or credit card.

Can I claim my Active Kids voucher?

  • We are currently registering to be an approved provider for Active Kids. Once approved, we will advise the redemption process. For further information on the new program visit Service NSW.
  • First Lap voucher is valid until 30 June 2024.